Vemma Europe Ltd
Why Vemma Europe?
Have you ever dreamt of being part of a multinational team and conquer markets around the world? Would you like to work in a busy environment where you can learn from the best Leaders and Brand Partners in the business. If the answer is yes, then working for Vemma Europe (part of Implix group) is what you are looking for!
We are an international company operating in the wellness industry - our liquid dietary supplements are delivered to all who want to improve their well-being and have more energy. Our energy drinks (Verve), vitamin (Vemma) or isotonic (Thirst) can be bought in over 25 countries in Europe and over 50 worldwide.
We gradually expand to new markets, and we can boast of a steady increase in sales.
We operate in Europe since 2006, and one of our offices is located in a modern Arkońska Business Park in Gdansk. We are currently looking to expand our team and hence seeking an energetic, communicative and experienced person for the role of:
Stanowisko:
Customer Retention Specialist (with German and English)
Miejsce pracy: Polska, pomorskie, Gdańsk
Opis stanowiska:
What responsibilities will you have?
- Maintain excellent knowledge of our portfolio of products in
order to understand customers' needs
- Respond to incoming requests for cancellation of services and
persuade our customers to remain with us
- Proactively contact customers who are identified as at risk of
cancellation and ensure that every opportunity to retain these
customers is investigated
- Identify opportunities to turn dissatisfied customers into
happy customers
- Document customer outcomes to add to our knowledge of reasons
why customers
- choose to cancel their services with us
- Identify new business practices that could be introduced or
suggest modifications to existing practices that could reduce the
risk of customer cancellation
- Report regularly to team leader on all activities relating to
the role
Wymagania:
What do we expect?
If you are a specialist and enthusiast in your field with an
awesome personality and you would like to join our team, we have a
few requirements. You'll convince us if you:
- have excellent German and English (both are a MUST)
- possess very good verbal and written communication skills
- demonstrate an outstanding customer focus
- are solution-oriented, confident and enthusiastic
- have experience in a general office, customer service or sales
role
- have excellent telephone manner
- have pro-active approach to process improvement
Oferujemy:
What do we offer?
- Modern work environment in a team of energetic and young
individuals
- Flexible working hours (we are open to both "early birds" and
"night owls")
- Growth opportunities: dynamic career path, trainings,
well-equipped technical library
What's more in Implix?
- we organize team days out, team building events, staff parties,
we celebrate special days, and sometimes we surprise our team with
treats during working hours
- our Relax Room is always open (with game consoles, darts,
massage chair and many more)
- we have lunch subsidies, free soft drinks and hot drinks and
delicious cake on Fridays (different every week!)
We are looking for excellent language skills and the right attitude
- we can teach you everything else!
If you are Internet savvy, patient, like team working and
communicating online, please send your CV and covering letter to
career@vemmaeurope.com - we are waiting for YOU!
Pozostałe informacje:
- • Rodzaj pracy:praca w biurze
- • Forma zatrudnienia:pełny etat
- • Branża:Infolinia Call Center, Obsługa klienta
- • Nr Ref.:-
- • Data aktualizacji:23-05-2012
- • Data zamieszczenia:14-05-2012
Prosimy o przesłanie aplikacji (cv + list motywacyjny) na adres: career@vemmaeurope.com
Prosimy o dopisanie klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych
niezbędnych dla potrzeb procesu rekrutacji, zgodnie z ustawą z dnia 27 sierpnia 1997r.
o Ochronie Danych Osobowych, Dz. U. z 2002 r. Nr 101, poz. 926 z późniejszymi zmianami"
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