HAYS Poland

Customer Service, French, SAP

Your new companyThe company is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world.
Your new roleProvide a best class level of customer service. Acts as interface between the customer and other company departments.

• Your goal is to enhance customer satisfaction and contribute to the company’s success.
• You achieve this by delivering high-quality products and services efficiently.
• Processing customer orders accurately in our SAP system, ensuring pricing compliance with existing contracts, and managing customer data.
• Additionally, we proactively engage with existing customers, provide comprehensive quotations, and promptly address any issues. Distributing updated product information and handling complaints effectively.
• You also manage customer consignment stocks, adhere to credit limits, and participate in special projects as required.

What you'll need to succeedRequired Qualifications

• Customer service experience, preferably in a manufacturing environment
• Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels
• Team player
• Self-motivated
• Flexible
• Knowledge of SAP
• Fluent in English & French

What you'll get in return

• Annual bonus
• Hybrid work policy (3 days from the office, 2 days HO)
• Premium Medical Insurance (for employee & family members)
• Life Insurance (for employee & family members)
• Reimbursement for glasses for computer work
• Sports Card (Fit&More Package offers swimming pools, 4500+ sport-recreational facilities all over the country)
• Language Courses

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.